Account closure and SAR

If they can’t handle it, one thing they could do is freeze the 90 day countdown whilst the complaint is with them. If they allow the bank to close your account, resume the countdown to give you time to move.

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PEPs will have more notes made against their accounts than most customers.

Private banks will keep more notes on their accounts than retail banks by their very nature.

All the SARs I’ve seen have just had very factual stuff on - review took place, closure process initiated. No rationale. As @Oberoth said banks don’t need to store a rationale for account closure.

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SARs aren’t just limited to notes on your account though, as we saw with the Monzo one, and he was just some random guy on the internet Monzo were gossiping about in their internal comms (didn’t have an account).

I’m tempted to put a few of these in myself, just to find out what sort of stuff there is. I’ve seen some really surprisingly juicy ones from both PEPs and regular irrelevant folks such as myself alike.

Very tempted to see if I’m included in there at all for Monzo. I have a feeling I could very well be.

Solipsism writ large going on here. Do let us know what you all find :rofl:

A spokeswoman for Monzo said: “Our ambition is to make money work for everyone, which means that we’re politically neutral and personal views play no part in our policies or decision making, including eligibility for a Monzo account. Any suggestion otherwise is categorically untrue.

“These cherry-picked comments are personal views of a handful of employees in informal conversations and it is wrong to portray them as the views of Monzo or our thousands of other employees.”

:grimacing:

Complete non-story. Before I retired we would also share political views on our internal Teams forums.

The most sensible comment (surprisingly) is from Rees-Mogg!

In most jobs it wouldn’t matter. If for example Jeremy Hunts account application needed some sort of manual approval then it’s possible someone could block it just because they don’t like them or their views. It looks like they’d get cheered on for it as well…

The English right wing press really are trying their best to not let this narrative drop.
You have to give them credit for their persistence.

If you did that while working for me, I’d sack you if it involved one of our clients for gross misconduct. For a bank, actually anything regarding anyone or any political group could very well be a client, so it’s obviously not good conduct to start labelling blanket political groups (especially in a country where they are broad churches) as evil. Otherwise you’d get a warning and be told to engage in that after work at the pub

But to reiterate, this issue stems from the top. Monzo’s CEO has allowed this to go unchecked, so unless his HR team is meant to be policing internal conduct, he should sack the people himself or resign. Today

Thanks for making me super happy to be retired on a decent pension :smile:

Thanks for letting me know to avoid taxes where possible, means I can stop funding entitlement via state pensions. Best of luck with the private one though

It’s all I need, really. State pension will be a bonus if it’s still available in a few years.

Got the below response today with a .zip attachment - sent what they asked for now and will wait for the password to view what they have sent.

In response to your recent request, we have created a Data Subject Access Request for you - I’ve attached it to this email as a password-protected PDF document.
Please let us know an alternative email address so we can send the password to you. The email address must be different from the one we’re using to talk with you now.
Please can you also send through a selfie photo with both your face and photo ID visible so that we can verify your identity? We need to see both your face and your ID in the same image.
We will never ask for your PIN, long card number, or three digits from the back of your card, so please keep this a secret, even from us!
When you get the password, you’ll want to open this ZIP file on a laptop or desktop computer.
If your default MacOS / Windows / Linux file explorer doesn’t let you enter a password to unzip the file, you’ll need to download some free (and safe) software.
If you’re not satisfied with your DSAR response, please let us know your concerns and we will try to address them. If you continue to have concerns with our response you can refer your complaint to the UK’s supervisory authority: the Information Commissioner’s Office (ICO). For more details, you can visit their website at ico.org.uk.

So they want more personal data from you inform of an email address? If you have no alternative email like most humans, do they force you to get one? How about them posting that password to your address like what Experian do?
What a joke!

A different email address doesn’t cut it as the password will go out through the same email server. They should text it to you or post it i.e. use a different channel.

They simply need to send the password on another separate email - I’ve done that over 6 years in financial services and it’s perfectly fine from a compliance perspective.