When you send something by Special Delivery, which was effectively the subject of what I was talking about, Royal Mail does have the senders details because the sender has to write their name and address on the package, or in my case, an official Royal Mail Special Delivery envelope. I get it that once they hand the package over to the recipient, they then probably don’t have access to the senders details, however, their own automated systems would be able to detect if they’ve failed to deliver a Special Delivery package because I’m assuming everything is recorded via barcodes. Well something must be recorded because the person in the Post Office scans the barcode into the Royal Mail system and it is subsequently available for the sender to see in the Royal Mail App if they can be bothered to have the App that is.
Yes, I see that now I’ve turned my iphone upside down, it does say XP1, so clearly that indicates to me that the post person has self signed when handing the package over to the Passport Office, undoubtedly aware that the package was delivered 24 hours later than it was supposed to have been.
I’m afraid we’re just going to have to agree to disagree. I paid money and entered into a contract and the provider failed to meet it’s obligation. If I hadn’t noticed that Royal Mail had broken their contract, I would have just been another customer that ended up with a piss poor service with no recompense. The only reason I queried the delay, was because it was a passport otherwise I may well not have bothered because most things just aren’t as important as a passport, well at least in my life anyway.
I’m afraid my sympathies with Covid being used as an excuse for delays have long gone down the pan. That might not sit well with folks, but there it is.
For the most part I think Royal Mail do a great job, but they deserve criticism where it’s due.