Barclaycard partner finance

Banking
1

So I was trying to pay the balance off in full via the app…

Firstly you have to get past all the error messages. Then when I went to Starling to approve it you can’t switch back to the app. It’s not on the app switcher so you have to open it again from the start. It’s actually impossible to make a payment via their app.

This is what they said:

“When you try to pay anything on our app it has to be verified through your bank and when you switch to your banking app it logs you out. To avoid facing the issue, you can use split screens and the app will not log you out as it will show as opened on split screen.”

I have never used or had to use the split screen feature in my life. The best bit is not all apps support it and there’s doesn’t! :rofl:

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2

I never knew such a feature existed on a mobile phone or how that would even work. Text is small enough as it is.

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3

First time I’ve heard about it as well but probably more for tablets maybe or those folding phones.

4

That’s truly laughable. :face_with_raised_eyebrow:

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5

I’ve made payments via debit card with the barclaycard app so you can switch fine with that. This is the barclays app that is used by their current account holders that has the issue but they say it does this for security :roll_eyes:

I can switch back to the Starling app and it asks for my fingerprint every time and then I’m back to where I was in the app but Barclays completely logs you out so you have to start again. That’s not anymore secure.

6

Just send it as a Faster Payment from Starling.

The sort code and account number will be on the back of your statement. For me, with an ordinary Platinum Barclaycard, they are: Sort Code 20-04-15, account no. 38290008. They might be different for a Reward, or Forward, Barclaycard. The reference number is your card number.

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7

Have you tried increasing your session timeout with Barclays?

Tap the face top left, then the cogwheel top right, then look for ‘App log-out time’. I have mine set to ‘After 1 minute’ and I don’t have any issue paying by debit card.

This is definitely an option, but FWIW I always prefer to settle by debit card where I can. For one, it’s an easy way of getting Halifax fivers. But aside from that you have confirmation the job is jobbed at the end of it, unlike a Faster Payment where you need to come back some time later to check it went through.

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8

I don’t have that option. As I only registered for partner finance it seems like a very stripped down version of the app.

9

Ah, this seems like a real oversight in that case. I would suggest submitting a complaint, noting that this option has been mentioned online but does not seem to be available to you.

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10

Did this used to be Clydesdale PF (not related the bank confusingly)?

Find out their collection account details and send it via the Faster Payment Service.

Problem solved.