E86: Monzo CEO On Death Threats, Depression & Digital Banking Wars: Tom Blomfield

Cash deposits. No big deal. Cash is used less and less

  • If Cash is used less and less, why do so many banks have post office agreements and also don’t nickel and dime their personal customers?

Does the Monzo app work on an iPad? Yes.

  • It’s the iPhone app spread out and doesn’t fit the dimensions of the screen. I’m talking about native iOS support with full functionality of the iPadOS

Support is 24/7.

  • You must have a different perspective of 24/7 .

Cheque imagine is fair. But niche.

  • It was one of the most requested features on the Monzo community. Hardly niche.

All big companies A/B test.

  • They at least make sure it’s stable.

I’ll go now…

Can you pay a direct debit from a pot/space?

  • That’s coming at some point.

Can you auto export transactions to a spreadsheet?

  • What personal customer needs this? Which bank also provides practically all of the Business Pro features for free without nickel and diming their business customers?

Which bank has millions more customers? - How many of the 5.3 million plus are profitable customers putting all of their salary into it? Says more than Starling have around half of the’customer numbers yet are already profitable yet Monzo recorded another year of huge losses.

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