Anyone ever had an issue with navigating pop up’s in the Halifax app?
I am trying to do a switch in app, I just updated my Halifax address as I hadn’t noticed it was out of date. This is the same as the account I’m switching from but it doesn’t seem to be recognised yet, it causes a pop up to appear asking if my addresses match between accounts where I can do a “switch later” or “continue” on.
However, when I scroll it’s the interface behind that moves, so I physically can’t scroll down to press continue. I noticed on other pop ups it is the same but they fit on the screen at the start.
When I click the switch button on online banking it takes me to an incorrect page about downgrading/upgrading my account or opening a new one.
Has anyone else ever faced this sort of issue with the Halifax app? Pop ups which cannot be scrolled upon? I think I’m going to have to call up to instigate the switch? Gulp
Thanks for your reply. Was iOS 16. Really not sure what the issue was - perhaps specific to the CASS in app flow - rang up in the end. Security passed before 9 only for it to cut me off as not open yet - surely it should say first! Sorted at 09.30 by phone and the agent quoted the wrong amount for the switch bonus - he is contradicted by the website etc but maybe knows more than I? A jolty onboarding, think the account will be daisy chained elsewhere!
