A fantastic episode of the Martin Lewis Money Show just popped up on ITVX today, which I presume was live last night.
It was a one off special on mental health and included both the FCA and the HSBC boss fielding questions on the panel.
A very brave person also shared their story, and noted the stark difference in treatment between their old bank and their new one.
Whist the new one wasn’t named, it sounds like Monzo to me. I wish they’d have named it though. A lot of people who are struggling will probably have been wondering who that bank is and where they need to go be treated with that sort of compassion and understanding.
It’s very much worth watching if you’re either struggling financially, or have any kind of mental health issue, or more pressingly, both.
I don’t know how to share from the ITV app, but this is the episode on the Apple TV app.
I’ve just watched the episode and assuming you are talking about the gentleman (Rob), the new bank definitely did not sound like Monzo to me since both he talked about speakibg to their bank on the telephone…
Most impressive for me, was that HSBC UK have already trained 20,000 of their staff to assist with mental health issues. Helps explain why their CEO was willing to appear on the show.
Yes. That’s why I said it sounds like Monzo to me. I’m not making a statement of fact. It’s just an opinion formed from nothing more than my own experience with banks.
I’m glad we agree I don’t think there’s a bank which is actually incapable of this kind of support, it just relies on the right people/department in an organisation being connected/signposted. Perhaps that’s just naivety on my part.
Understood, though my experience has me leaning toward the bigger banks, who have the infrastructure and manpower to introduce this sort of support for vulnerable customers.
But the important point is that such support is acknowledged as a necessity.
I don’t think there’s a bank which is actually incapable of this kind of support, it just relies on the right people/department in an organisation being connected/signposted. Perhaps that’s just naivety on my part.