Some quite drastic
Important update to our Simple plan
Our changes explained
From 19 December 2023, we’ll be making some changes to our Simple plan. Because you’re currently on this plan, we wanted to share the details with you.
Our Simple plan fee changes:
Outbound payments in your local currency: £1/1€/5 lei per transaction (currently 50 free per month, 20p/20c/1 lei fee after)
Sofort top-up fee: 2€ per transaction (currently 200€ free per month, 2% fee after)
Virtual card fee: 30p/30c/1.5 lei per card (currently free)
Inactive account fee: £1/1€/5 lei per month after 12 months of not using your account and card
Payment recall fee: £20/20€/100 lei
Card express delivery fee (1-5 days depending on your location): £25/25€/125 lei
Our Simple plan allowance changes:
- No free allowance for card spending in a foreign currency (currently £2,000/2,000€/10,000 lei free per month)
- No free ATM allowance (currently £100/100€/500 lei free per month)
- No free allowance on outbound local payments (currently 50 transactions per month)
- No free allowance on Sofort top-ups (currently 200€)
You can see the full explanation of these changes here.
We understand that these changes may influence how you use our service, so we’d like to make sure you have the pricing plan that best suits your needs.
Enhancing your experience
To get better value out of your Monese account, you may want to consider upgrading to our Classic or Premium plan.
These plans will still offer a free ATM allowance, a free allowance on foreign card spending, free local payments and more.
Find out more about the benefits of our Classic or Premium plans here.
Sticking with Simple?
You can see all of the changes we’re making to our Simple plan in our updated Terms and Conditions and our Fees and Limits. (Our latest Terms and Conditions are currently only available in English, but we’ll have the updated version available in all languages soon)
If you’re ok with these changes, you don’t need to do anything. We’ll automatically update your Simple plan on 19 December 2023 and these changes will apply from that date.
If you’d rather not carry on after these changes, you can choose to close your account before they take effect – but we’ll be sorry to see you go! To close your account in your Monese app, head to Account Settings and follow the steps under Close account.
Get in touch
As always, our Support team is here to help. If you have any questions or concerns about these changes, don’t hesitate to reach out to them for advice at [email protected].
The Monese team