I’m hoping the wise and wonderful here can help shed a bit of light on an issue with Monzo.
I use the account to pay a number of direct debits for the business, but don’t actively keep money in there. When I know how much the DD is for, I’ll transfer it in. In the past I’ve always received a notification a day or two before any money is taken so I can top it up, but this has stopped recently and resulted in a failed DD.
All notification settings are on, nothing has been changed. I did reach out to Monzo to see if anything needs to be changed, but they just said “maybe you were offline”, although I thought that I’d just get the notifications when I was back online?
Any suggestions appreciated. I’m not overly familiar with the Monzo app, so hoping maybe someone here knows something I don’t
(1) Monzo app ‘Home’ → Tap on Profile Pic → Tap on Settings → Tap on Notifications → Ensure at least ‘Transactions and payments’ is enabled. If it is, disable and enable it again. You can also try…
(2) (This is for Android, may differ for iOS): App info (usually long press on the app icon to get to it’s ‘Info’) → Permissions → Ensure ‘Notifications’ are allowed. If they are…
(3) Uninstall the Monzo app → Restart your device (important) → download/install/login to the Monzo app → Ensure both of the above settings are still enabled, then wait & check for notifications. This routine usually clears random issues.
Pretty sure that I’ve only received advance notifications for DDs if the amount is different from the previous month. They do show a couple of working days before in the transaction list, though.
I had a failed DD notification once, using a Monzo Joint account, due to a [cough] funds miscalculation. It popped up first thing and informed I could put money in by 4pm to allow the DD payment to go through on the same day. The DD was then paid almost instantly when I put the funds in.
This was several years ago though, notification triggers may have changed since then.
