Obligatory, if you don’t live within 25 miles of a store.
Just called to claim on my insurance (cracked screen). Told I need to send it away for 10 days because I don’t live near a store. Told them I’m going to be in London this coming week anyways so if they could let me take it to a repair centre in London that would be okay, or Bristol or really wherever in this side of the country is okay as I can’t go without a phone for 10 days. Not even an offer of a loaner phone in the meantime.
If Nationwide would have told me about this I’d have gotten a useful insurance (AppleCare+) or something else. The repair centre Assaurant use isn’t even Apple Authorised (and therefore the screens won’t be coded to stop the settings app from telling you the screen isn’t genuine).
Really pissed off about it. I’m asking Nationwide to cover the repair fee minus the excess so I can get it repaired in a useful timeframe. I think this is exactly the kind of thing the Consumer Duty is meant to address. This is obviously not a good outcome (when they could service me if I lived somewhere like Reading that scrapes 25 miles away from some of their London repair centres) and Nationwide should require the entire repair network to be accessible to create better outcomes.
Access to phone repairs in a decent fashion (short timeframe or interim phone) shouldn’t be a postcode lottery.