Holy shit I’m losing my mind. Filed a complaint and they’re trying to get me to use some software called Egress Switch (online) to do encrypted emails
But I need to sign up with this myself - just told them that I don’t want to use it, never agreed to use it and that it’s rubbish. Letter instead please
Maybe you should put a complaint in about them getting you to use a service that you don’t want to use
Some other organisation I dealt with wanted me to use Egress. It was fairly straightforward to sign up to and it’s encrypted so I don’t see the issue.
In fact I prefer it to banks that say “just email us all these sensitive documents over open email, please” or “just mail your passport to us”. Ridiculous.
Ford money did this to me and used the Gmail confidential mode, they said they could not open it, I told them it is straight forward they should follow instructions. They said no. Then asked me to send via email again without confidential mode, I also said no. They wanted documents that I think had to be sent that way but here we are, I am still waiting on them.
I would never mail/email my sensitive information, they can close the account or let me upload photos to a secure drive or use a provider like Yoti
My August statement is also still an RBS branded one. It’s not the end of the world but like you say may take some time to fully implement
Are we talking about app generated statements or is there another way to get them that were all not looking at?
PDF statements, which AFAIK can only be accessed via online banking.
Wonder who is going to take one for the team and ask RBS …
Ask what?
Rushed message, I meant to ask why some people have been migrated to branded statements and others haven’t. Sure that will bamboozle a poor soul in customer services…
The chances of that question getting a meaningful answer are nil, I suspect. I certainly can’t be bothered 
You know what, same here 
My (previously purple) July statement is now Child & Co branded. Most likely a phased rollout of auto-generated vs uploading whatever goes to print.
Just got this month’s PDF statement and mine’s Child & Co branded now 
Mine too and it’s viewable in app directly now
Checked mine again in App and they are Child & Co branded now. Odd that via Browser they were still shown as RBS
Its good you can now access them via the app.
Drummonds statement visible in app, not sure I will ever use the digital banking again!
