Taken from their LinkedIn page…
Another UK-first for Starling, and it’s a big one. Meet Starling Assistant, the first Agentic AI financial assistant from a UK bank, built entirely into our app.
With the tap of a button, customers can now ask Starling Assistant to help manage their day-to-day money, give insights about their personal finances, or provide general advice on using their Starling account. Whether it’s setting up new Spaces for you or organising bill payments, Starling Assistant responds to text or voice prompts conversationally.
This is the fruit of eight years of AI development here at Starling, having launched multiple generative AI tools last year, of which Spending Intelligence and Scam Intelligence were also UK-firsts. Here’s just some of the ways Starling Assistant can help
• Money goals. Starling Assistant can create a new Space for you, give it a name, set a target, add money and set up a regular transfer. You barely need to lift a finger.
• Budget control. Ask Starling Assistant to create various budgets for you, then set aside certain amounts into each, every time you get paid.
• Personalised insights. Ask questions like ‘How many Direct Debits am I currently paying?’ or ‘How much did I spend last month?’ and get a detailed answer, in seconds.
• Practical help. Starling Assistant can answer specific questions such as ‘what’s my PIN?’, ‘can I order a new card?’ or ‘how do I set up Apple Pay?’.
Harriet Rees, our Group CIO and the Government’s AI Champion for Financial Services says: “We’ll continue to develop Starling Assistant, feeding more of our AI capabilities into this single interface. No idea is too bold right now; from this leading position, we’re excited to work with the industry to develop entirely new customer experiences which in time will completely redefine what banks can help customers to achieve.”
Starling Assistant is engineered on Google Gemini running on the Google Cloud platform. In line with Starling’s commitment to privacy, customers will have to opt in to use the AI assistant and are under no obligation to do so. All data remains securely within Starling’s Google Cloud environment and is not used for training purposes.
