So I get a notification from Clear Score saying I’ve had a ‘new’ Starling account added, which is in fact a closed account from 2019.
I am also informed that I have a new linked address. I’ve had to move this year, so any more linked addresses isn’t a good look (false info isn’t great generally) Guess what, my closed Starling account has the wrong road number against it.
I emailed Starling to tell them they have made a mistake and need to correct it. They responded saying it was entered wrong by me during sign up and the address was ‘indeed correct’.
Well, I received the card at my home at the time & have responded to them with an old statement which I luckily had access to (it has the correct address on it for that time) .
Cowboy antics if you ask me, either the address has been updated incorrectly after the account was closed or it was set up wrong in the first place.
If the statement is not sufficient for them it’ll be going to the Ombudsman, I’ve already filed it with Equifax.
I can’t really make sense of your problem. Did you open a new account or not? It sounds like you opened a new account by the fact you got a card sent to you
I am confused too @eden as well. Did you open a new account thinking it was reopening a old one. As I am sure they would need to credit check you to open a new starling account.
For the purpose of fairness, I’ve also noticed that Credit Ladder are causing the same issue to. I have evidence of the address being correct when I was their customer as well!