Yes it has completely fallen over, clearly the proposition is set up on the premise that very few of their customers would ever need to contact them.
When they offered me £25 yesterday I was very clear that I’d consider this closed when I get my money - they still send a comp closed letter yesterday…
I was rushed off of chat a few minutes ago but got a time and date of when they “reprocessed” but didn’t feel I could take the time to ask about the fixed savers or furthering my complaint - one for when the dust settles…
Yeah beyond annual interest payments I won’t have much interaction with them now - I am sure this will be the worst of it and I do have good rates for some money stored for a particular purpose. If they were ISAs I’d probably have transferred for a penalty though