I recently updated Google Pay, and realised something had gone wrong when I instantly got a message from Santander saying that Google Pay had been removed as a payment option. I opened Google Pay up and the App had deleted every single card.
So I unearthed my cards, and started to add them one by one. It flat out rejected the Santander card, but I continued to (and was successful) in loading about 5 cards. But then I tried to load one (Tymit) and I received an error message (or-tapsh-08) that appeared every time I tried to add another card.
A brief Google (!) revealed that this was an error that Google needed to clear at their end, and no amount of deleting/reinstalling from me would help
So, why didn’t you contact Google Pay, riceuten?
Because you can’t. Every time you go through their interminable “support” system, which attempts to get you to read a wide variety of completely unconnected articles, you come to a screen that asks you to input your query, then submit it - it gives you 2 options (chat or email), and for both of them states “Something went wrong, please try again”. It’s been like that for a week
A couple of months ago I needed to contact them because of an issue adding my Vivid money Visa card to my Wear OS smartwatch. I guess I contacted them by pressing the email button, but can’t remember. I received a reply from [email protected], you may try to send them an email on this address directly.
If you have a Google One account, try going through their support. They reckon chat response is 2-3 mins. They might not be able to help you directly, but maybe they can transfer you to the right department?
No, I do not have a Google One account - no wish to pay for something I don’t need and I’m dubious about subscribing to something just to get better customer service. But thanks for your suggestion
You may not be entirely surprised to hear that Google have responded to my query about not being able to contact them using the method outlined above as it generates a “something went wrong” error code, by, er, asking me to contact them using the same method.
What about it indeed? Sadly, I don’t run a business! Eventually, they wrote to me say “Your issue has been resolved” and indeed, yes I can add (some) cards, except, rather annoying, my Santander Card (this was way before their IT meltdown). They refuse to take it any further and ask me to contact the bank.
I have an old iPhone SE, but I had assumed the 8 card limit was an Apple Pay imposition, to get you to upgrade rather than a physical limit for the phone.
