Probably not going to win bank of the year 
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This case is the perfect example of how one minor mistake can cause significant stress to a customer as well as has an impact on the reputation of the Bank.
I am sure Barclays will revise this case to minimise the chances of something similar happening again.
We know how well-protected customers’ personal data must be however Old Banks like Barclays have a high number of elderly individuals among their customers who may not be proficient in online banking and new technologies but are very dependent on their pensions, it means that customer service has to have a plan “B” on how to react in such cases. Banks must be able effectively and quickly assist when it comes to exceptional situations when customer lost/forgot all their passwords or logins or mistakenly has been declared dead.
It’s also a good example of why it’s such a bad idea to only use one financial institution. Always always have a backup.
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