Good people - bad day at the office. 
I havenât logged in to Atom for a few months but have just tapped on the app and was straight in using the iPhoneâs own Face ID, like the majority of finance apps. Itâs about time, too!
Just to clear up my own confusion, when you refer to Face ID is it only atomâs version youâre always referring to, or your deviceâs own biometrics?
Assuming it is, youâre just going through the new flow no?
Itâs not asking for your face to compare to what you had registered previously, itâs asking you to set it up for that log in on a new device. Itâs treating it as a new device because youâve been logged out. Properly logged out as opposed to just the usual lock screen where you have the three options to sign in. (Iâm guessing youâre on iOS, because thereâs a known bug where an app you havenât accessed in some time completely resets as if itâs just been newly installed).
Every time you log in on a new device, your biometrics are essentially done from scratch so you have to set them up again. Sounds like thereâs just been a myriad of confusion here on both parts.
I specifically chose to log out earlier to test the logging in flow. It let me log in as above.
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How bizarre indeed then!
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I registered with Atom and did not give FaceID. I updated it as and when required, and each time, it asked me to log back in, but did not insist on anything other than the 6 digit passcode. This time, it treated me as a brand new customer and said that I was logging in from a new phone - I was not. CS told me this happens occasionally, that an update thinks itâs a new phone.
When I clicked on âalready have a logon?â, it took me to a screen asking me to put my email in, and then emailed me at 8 digit number. At this point, I was asked to enable and/or set up FaceID. No other option was available to me. I hadnât set it up, and I wasnât about to start.
No, I am not on IOS, an Android 10 Samsung phone. No confusion on my part, just Atom insisting I set up an ID log in that I donât want to âin case you forget your passwordâ - really, that was the excuse given. Itâs their bank, their IT, their gaff, their rules. I just didnât want it.
Does anyone know any other bank that insists on it?
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I believe youâre required to set up at least two of them. You need two to be able to sanction anything. One to login, another to sanction stuff as a second factor.
Most banks will require two factors in some form, but theyâre not all so heavily into biometrics as atom is.
Yes, but they absolutely insisted that FaceID was one of them, and the only choice to register an account (that I already had, which was kind of the reason I was complaining).
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So far, the only products it offers are savings and mortgages, so if thatâs what you are after, then itâs good.
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