Their standard statement is based on a number of transactions, which equal “one page” on their layout. Their systems automatically generate a statement once you have “one page” worth of new transactions made since the last one was generated! At one time, they had no paperless option (I think pre-2016) and it worked the same way but automatically posted one - even more annoying! I saw somebody on MSE describe it as the “Co-op paper statement monster” which spewed out endless statements.
This explains a lot - at work I see Coop statements and I thought that person had a weekly statement - but it’s just because they use the card all the time then…
Sorry I didn’t update the thread - I got my second £50 in the end. The second party had to do another switch and submit the form again - he didn’t ask why he was ineligible the first time (we both got an email stating criteria was missed the first time).
Some dreadful back end work at play - I do wish my Reddit friend had asked why it didn’t work the first time. It took months to get the money, May to July I think.
Either way - I’d advise following up should it not work.
That’s all good news - and your experience has given me the confidence needed to argue with them, at least!
I haven’t heard from Chris for a while, though, so not sure if his switch ever did complete. Either way, I would just like to know what criteria I/we supposedly “didn’t meet”, so I can chase it further if I want to. I probably will contact them tomorrow through the online messaging service.
You’ll need to open a Coop account & initiate a switch. Then contact me for information once the switch completes.
I would advise that you follow up with the Coop a working day after the form has been submitted (you fill in a form with the details I provide) - as based on past experience I’ve had them delay the payout on subsequent referrals.
hi Rexx , just received my debit card and registered for online banking. How to proceed further ? Do I need to start an application form with your bank details ?
Available balance more prominent, value of pending transactions detailed, copy bank details, app reload without logging back in when minimising the app during payments & a new menu.