I wonder how their % of actively used accounts (defined by any transaction activity in a 3 month period) looks compared to established/proper banks.
I saw a TV advert for their investments thing last week. Haven’t seen one before, but then don’t subject myself to many TV adverts these days so may not be as recent a thing as I first thought?
Its such a shame that they have outsourced customer service and a queue system with thier chat that leaves you in the labrynth of nowhere when you really need help. Never seen anything quite like it. I am so made up that Starling Bank have stuck to whats right, same with Chase UK tbh
Do we know for certain that it’s outsourced or is that following on from the speculation surrounding that Cleo email?
Outsourcing seems like the most logical explanation to me as to how something like that happens, but it’s not conclusive.
As for Starling, I’d say it depends who you ask and which forums you visit. The stuff I’ve seen on the fintech discords seems to be just as bad, if not worse than Monzo’s customer support processes, with a general unwillingness to help. I wouldn’t bank on either of them to have my back. Chase still seem relatively solid in that department though.
I detect that I’ve triggered you in some manner. I’ve just gone to edit my post to change it but honestly couldn’t think of a better way of separating them from banks who offer stuff like mortgages, chequebooks, the ability to pay in cash without a fee, have a chat with a human vocally etc etc.
Perhaps you could suggest something you’d find less offensive.
In case you’ve interpreted this as some kind of statement of hostility, I assure you it wasn’t.
I use Monzo, btw, kept my Monzo account even though I’ve dropped Starling. I’m a fan of some features. Got a load of cashback on eBay when buying stuff for our wedding in December. I also use Tesco Bank’s services and have benefitted from them to the tune of several holidays over the last decade; again, not a proper bank (for slightly different reasons). Even Amex you could argue is not a proper bank (tho it is established, so wouldn’t count here).
Your first post has to be manually reviewed and approved by the community manager (Alan Doe) before you can contribute in discussions. It’ll only get deleted if it’s in violation of the community guidelines.
I’m not sure how long it takes. But it usually seems to be done in batches. If it’s been a few days, I’d suggest messaging Alan Doe to hurry it along. Afterwards though, you’ll be able to contribute as normal.
It’s been that way ever since the trolling/doxxing incident from a few years ago. The manual vetting of new sign ups is to weed out any bad actors to make sure they don’t get through the door in the first place.
Rip off. At least with PayPoint they were offering something no other bank did which very slightly justified the fee. Embarrassing to offer the same thing all the big banks & Starling already do but then add a charge.