Well… an interesting experience with NatWest this afternoon with their antiquated systems rearing their head again. I went to download a PDF statement from online banking (which, btw, looks so incredibly dated - I think even the functionally identical RBS interface looks markedly better due to the blue colour scheme instead of that oppressive dark purple), which I almost never do. Upon downloading it I skim the details and notice that it has NATWEST ADAPT (their children’s account) printed on it under my name. Now it’s been a fair while (years) since I moved over to a Select account, and even though it took months at the time (which itself felt very old fashioned, while HSBC updated my account type to adult at midnight), I have been fully migrated - or so I thought - to the adult ‘Select’ account type for quite some time.
I checked to see if it was a one off, but sure enough all of my statements had ADAPT on them! So I started a live chat, which frustratingly meant having to bulldoze my way through Cora’s persistent questioning (she does seem to have a bad case of amnesia - asking me what was wrong about 4 times 
). When I got through (which tbf only took about 5 seconds once the AI opened the gate) the friendly gentleman wanted to order me official paper statements for some reason. So for the 5th time I had to explain my issue again, and then he came back after a minute or so and said that he’d altered the text in some field from ‘Adapt’ to ‘Select’ and all my statements should be updated not immediately, not this evening, but the next working day.
While the NatWest app is starting to feel pretty damn modern, sadly its legacy-ness can, and does, ooze through just enough to be reminded that behind the scenes, what you’re dealing with is far from a modern fintech.