I use them for my denplan and union DDs right after I’m paid and that’s it.
Nope! There are some back office nasties under the hood. I only use my RBS current account for my salary in and out to cashback cards and shifting savings as a linked account.
The Standing Order specs are Monday to Friday excluding English bank holidays. This replicates when they were sent via BACS instead of Faster Payments. The end result is effectively the same for the end user as they’re sent in a batch arriving by 9am each working day & coded as a Standing Order.
Some of the fintech don’t honour the standard and effectively just send them as future dated Faster Payment any day of the week.
You set a standing order to go out on a specific date though so I expect it to go out on that date even if it’s a weekend which as we know now is entirely possible.
This is why I could never go back to a big bank because things like standing orders taking days to set up and edit are ridiculous and make no sense.
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One of the reasoln
I joined them because I saw several people saying they are closest to Fintechs among the brick and mortar but from the little experience I have with them , Lloyds group seems far ahead of them.
Someone please prove me wrong.
I’ve seen people say the same but from using NatWest myself Starling really has nothing to worry about.
Putting lipstick on a pig with that app! 
Well that’s one image I’ll struggle to shift today 
It’s prettier than other high st banking apps (certainly Lloyds/Halifax imo) but it’s not the same as fintech apps (which haven’t been built on top of ancient systems and back office processes)
I’m sure there will be a period of reflection on how one managed to throw their career down the toilet. 
I am not sure if it is a user problem or Natwest just doesn’t have statements in the app. I have been looking around and can not find anything. The chat bot sends me to online banking in a browser.
You can but it’s not obvious. Look for the arrow in your transactions (you can use the dates icon to choose the date range first) and it’ll generate one
These are just ‘mini statements’ in that they dont have the address of the bank on or anything, for that I think you do have to go online
Just in the process of opening an ISA with Nat West. I wasn’t currently a Nat West customer.
The online application process left me wondering whether the application was actually successful.
I tried Cora but had no success so decided to call them.
I convinced the IVR system that I wanted help with an account application, then it asked me for my account number 
. Then cut me off. Does nobody review these IVR scripts?
Also I had been sent a couple of emails, then received an email from NatWest telling me that my email address had been changed, didn’t say why or whether this was addressed to my old email (in which case some scammer had possibly changed it to something else) or if it was a consequence of opening a new account. Having been the victim of identity theft I am very suspicious of any unusual activity.
Having spent another half hour doing battle with Cora and the telephone IVR it turns out the email telling me my email address had been changed really just meant it had been associated with a new account.
I was not the only one who wasted time checking. This could have been avoided if the email I received was worded differently.
The banks want us to be vigilant for potential scams, but they don’t always help us.
This sounds par for the course with NatWest. I’ve had an account for years but it’s been dormant for a while.
One of those reasons is as you explain above, the app looks great but it really is a pig with lipstick on since everything else is a pain with very dated forms and a poor CS.
For what it’s worth the one time I actually thought I’d had a fraudulent attempt to use my card the whole experience was really poor. When I did, as you, try via Cara and the phone it felt amateurish, so much so I decided at that point it was time to look elsewhere.
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IMO we should regulate businesses to require them to have a way to skip phone menus/speak to people
NatWest’s new AI-powered chatbot ‘will be just like talking with a human’ | This is Money
AI customer service is coming…
I hope this will stop me from writing “Speak to human” as my first line.
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Hi
Can anyone help on here… I’ve been a natwest customer for a while and use their mobile app without any issue. As soon as i tried to set up a standing order in the mobile app, it wouldn’t let me. After speaking to Cora and a person on their support centre, they said try uninstalling the app and reinstalling it. Then switch my phone off and on, delete cookies etc which I’ve done. Now i can’t even view my account online or in the mobile app. It just says, your account is unavailabile to view in the app.
What does that mean…i haven’t even changed anything on my account and now i can’t even view it??
Any help would be appreciated, as i keep going round in circles and not getting anywhere.
Thanks
Welcome 
I’ve no immediate solution except to suggest a voice call with CS to iron this out.
Others may be better placed to advise as I don’t know how accessible Nat West is via phone.
Good luck