I’d send a message to CS querying it, then leave it until they reply, but I may be happier with risk than you… Tricky. You should at least make sure you tell CS you want to cancel your membership today. They won’t have a leg to stand on if they fail to cancel because of an outstanding fees dispute - there’s nothing to stop them downgrading you anyway
Today I chatted with an operator, who seemed incompetent… he claimed that I had to pay for the downgrade and that I had used the premium card several times (which is not true, I have never applied for a card).
Tonight I see this post on the Revolut forum:
Then my friend @PoelieV, told me to try writing to them again and linking this post, maybe they will wake up and do something. In the end, the operator decided to downgrade me for free and even apologised. All’s well that ends well.
Probably not, and it seems very suspicious that they offer people 3 months of Premium “for free”, but not free if you order a premium card (the main benefit) and then make it virtually impossible to cancel (so you end up paying for it).
It’s classic Revolut shady business practices once again, really.
It’s then even worse that they tried to claim @Mattia had ordered a Premium card when he hadn’t as a way to close the case. Very poor service indeed.