I have the same! I’ll probably wait until I get my details in the post as I don’t want to pester them on the phone, attracting more attention than needed
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Can I also get the link @Seb
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@anon47616136 @Gallifreyangirl @Recchan
The change account type form is the one you need. I have no problem with posting it publicly since it’s just a generic RBS form you can get to through the website anyway.
If you don’t want to attract attention I’d recommend probably keeping your account open for a bit before changing the account type, though. I would leave it at least a week or two.
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A really problematic experience setting up Apple Pay on my Watch. A couple of fruitless conversations and a less than convincing chat or three.
Still waiting - but not sure what’s going to happen and when.
A dampener…
Oh dear!
Perhaps try using your card via Chip & PIN first, and also making sure you have added it to your phone.
Failing that, I imagine there may be a mandatory waiting period before your account is fully provisioned which might be blocking it?
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It went to the phone without a hitch. The watch verification process looks damaged as tapping on verify in the watch app rings an inappropriate number.
I did my iPhone and Apple Watch by adding through the RBS app and had not issues. It was sent by text not calling.
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For those who received their welcome email. Have you tried clicking the view in browser link at the top of the email?
It sends me to a very odd and very non-rbs related website that isn’t even English. I’ve verified the email headers and it’s a genuine RBS email from RBS. Very weird.
The website it sends me to:
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Yes did that to me as well.
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I reported that very thing the other day with no response.
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You could always try calling RBS’s general customer service phone line and they should either sort it or put you through to the correct number?
I’m pretty much living on the phone at the moment. The whole watch thing has them stumped.
I’ve had this in the past with Co-op and TSB.
Apple Pay wouldn’t verify, so I had to call. Everyone I spoke to was then extremely nice and polite, and I actually enjoyed the conversations, but they just couldn’t sort it out!
In TSB’s case, I got through to the team that were supposed to sort it, based in Wales, and it was an evening where they were trying to train up new recruits. Not one of them had been approved by Mastercard to use the toolkit which approved digital tokenisation (they had already been approved by Visa, so managers had mistakenly thought that was it). They couldn’t do anything to do with my Mastercard credit card!
I even got passed around departments many times as they then tried to find someone who could do it, before speaking twice to an extremely apologetic man in Belfast who worked as a manger in the card fraud team who even said “I’ve got no idea why they’ve put you through to me”! It was hilarious, and eventually the Belfast man managed to get it sorted by taking personal responsibility himself, to direct dial a senior colleague while I was still on the line to him, who he asked to put it through.
In Co-op’s case, I called on two or three separate days before I finally managed to speak to somebody who knew what they were doing.
Interesting. Your RBS account is brand new? I had no issues adding it to my watch, but maybe because it was already setup with my other card.
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It is, yes.
Hope you get it sorted.
Be glad it isn’t Starling, they’d just tell you that you can’t use it due to security and then refuse to discuss it any further. 
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My goodness, who would’ve thought that there is so much to talk about good ol’ RBS
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A couple of years ago I wouldn’t have bothered that much, but their app and reward account are pretty good by comparison
Still no text or email yet 