Very strange wonder why some are allowed and others are not allowed.
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Yep. If they don’t want folks using the old form or selecting the branch, they ought to take the form down!
I still think in those few cases where these checks have happened, something else triggered a deeper look from the fraud team, and naturally a fraud team is going to be curious as to why you’ve used the old form, and why you’ve selected a branch so far away.
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PIN number just came.
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What is it? The suspense is killing me!
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So did mine, 5587
(For the record I will be changing this PIN for all prospective muggers of me)
I wonder if I can sign up for online banking without having to call people now
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I think the thought of “someone different was looking at the application and waved it through vs someone else” is probably the thing at play here
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Card just came and is honestly the best looking card I’ve ever had. 11/10. Mr RBS, please let me keep it 
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Somewhere in either a letter or email they should give you your customer number.
I think you need this to sign up.
Sore point ……. 
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Still had no news on my application from Monday
Let’s hope it’s good news for you when they get back to you
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Mine also went onto Apple Watch no problem 
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No card for me today then!
First to sign up, last to get the card! Typical! 
I’m still not used to Scotland and the public holiday differences yet, and am still living according to England’s holidays, but no bank holiday here on Monday after all, so should hopefully get it then rather than Tuesday!
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That’s what you get for living on the other side of the country!
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Are you actually living on Orkney or some other island? 
What made you decide to go up north? Trying to hedge your bets on another passport?
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Hope you get Yours soon you have even be so super helpful.
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My card has finally arrived! It looks great, feels very similar, and actually looks quite similar to the Monzo plus card, so it does look very nice indeed!
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Some initial thoughts when playing with the RBS app today, and getting my account properly set up.
The security approach is quite archaic. Thank goodness for FaceID. I’m also excited for the biometrics feature that’s coming soon, and of course dark mode! It has the cheque imaging feature, and the ability withdraw without my card (though weirdly omitted from the iPad app).
Open banking isn’t as extensive as I’ve seen elsewhere, especially in comparison to Monzo, but Monzo is there. I wish some banks would actually have support for Triodos though.
The app looks nice. But taking a peak beneath the curtain and actually using it, it isn’t as slick as the screenshots make it first appear, lacking in polish. Aesthetically it is quite pleasing though. A lot of the sub menus, options and features suffer quite a bit from discoverability. So although I much prefer the aesthetics to RBS, Monzo’s app is still king for me.
I had to use their live chat twice today, and first impressions on this and their customer support are very good. I’m actually somewhat surprised they were happy to deal with my queries. I’m too used to live chat agents trying to fob me off and making me call or email, I guess. So it was very nice to see they were able to deal with my query in the format I preferred. That’s a win for accessibility. At a glance RBS seem to take accessibility very importantly, though sadly, that doesn’t translate well into usability. The two normally go hand in hand, and their usability could do with some improvements.
To get back on track with their live chat service, the first request was for my account number, which I needed for online banking and was missing from my welcome letter, my card, and all other correspondence I’ve had thus far. They were able to provide that via live chat straightforward, as things should be. My second request was for the cheque book. Again, straightforward and doable. But, even though those things were easy to do, I can’t help but feel like they were a waste of time. My account number should have been sent to me, I shouldn’t have needed to chat. I also don’t see why ordering your first cheque book can’t be automated either.
The online banking interface is pleasant, if a little old school. A lot of text, but not too cluttered, and it’s free of ornamentation, which Barclays like to have a little too much of. It’s certainly one of the nicer ones I’ve used. It does need modernising though, I think. I hate the method of logging in though. I’ve had to make a note of all my details due to how much there is to remember, and that none are very human friendly, and that inherently weekends security. It’s time to ditch the security theatre. Monzo get this, Atom bank get this, N26 get this. Why can’t traditional banks (and Starling)?
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