I did a rare thing and contacted Starling customer support to request if they could remove all of the payments I had hidden in the payments section.
I have several old former scheduled payments lurking there plus some that were one off payments that were somehow categorised as scheduled payments.
Starling were good enough to respond and tell me their tech team say these hidden payments albeit now defunct, cannot be deleted even by them.
I just wanted to bring this to other Starling customers in case like me, they didnāt want these former payments just sitting there forever. Upshot is, thereās no way to get rid of them, all you can do, is hide them.
Yes, that is correct, go into payments, scheduled and thereās a list there of direct debits etc.
If like me there are other payments visible which are no longer active, you can hide them, but thatās it, you can only hide them.
I just donāt want to even see the ones Iāve hidden any longer, but Starling say they canāt remove them, so Iām stuck with them. Seems a bit daft to me. I also just donāt understand why some completely āone offā payments end up in scheduled payments.
I think the one off payments end up there because of the way theyāre charged. Iāve got things like Audible and Crowdcube in my list - things which take my card details and charge me later.
Itās probably less of a recurring translation list and more of a preauth list.
But Crowdcube, for example, is dated 2019. Would be nice to at least hide them
I absolutely get that. My situation is that a couple of former recurring payments, I shifted months ago to mine and the Wifeās Nationwide joint account so I wonāt be using Starling again for those particular payments. Hence why, I just want them gone off my Starling account because thereās just no need for them to be there anymore.
Yeah thatās fair enough and is probably a common scenario why somebody would want to completely delete them.
What would be the behaviour if you could delete them but then did use your Starling account again for those payments in future? Would they display in the tab again, or stay off the tab with no way to restore them?
Iād say both options would probably annoy equal numbers of people.
Iām afraid Iām not sure if itās the same on Android, but on iOS you go to the Payments tab, tap Scheduled, and then tap on a card payment. Then turn this toggle off:
I have no idea if there are differences between the iOS and Android Apps, but if you have former direct debits or recurring payments that are no longer active, there is an option to hide them in the iOS app.
I think payments turn up on this section because the merchant tags them as a recurring payment, even if theyāre only authorised by you to be taken once, as a single transaction.
I guess all Starling has done is automated a view of these type of transactions, and it cannot delete them because theyāre on the system as ārecurringā and it cannot change that. Hence why it allows you to hide them.
These type of transactions will all be stacked up as well within your Nationwide account. The difference is Starling shows them to you. Youāre going to have to live with them.
Iāve had this āissueā for a month now on android. Scheduled payments section is now full of old recurring payments with no way to remove them.
Starling say this is how itās supposed to be. I see plenty of people complaining about it though so surprised they havenāt sorted it unless they really think this is okay.
Yep, thatās my thoughts too. But even looking at the data in the API, I canāt see what says āitās recurringā. Curious to see how Starling works that one out, because Iāve even got one-off payments showing there
I donāt have any option for this. Iām on Android is that makes a difference
