If Chase introduce all of the things in their list, Starling for me, will be gone. Ok, so Starling has cheque imaging, but that to be honest as I haven’t received a cheque since mid 2020 (when I was food shopping for my former neighbours during COVID), isn’t an issue as I now no longer accept personal cheques anyway. Every Government department I ever deal with these days even pays via BACS.
Chase have done well I think so far in this first year and plenty of folk have cottoned on to what is evolving into a polished product. Of course it’s not all a basket of roses. Last night out of curiosity, I read the poor reviews people had left on a famous name review site. Quite frankly it’s obvious some of the reviews are just utter crap, written by people who clearly have their own agenda for discrediting a product because they can’t operate an account properly or are trying to funnel funds through their accounts from questionable sources. As for the folks complaining about their phones being incompatible with the Chase App, well if they don’t like it, move on or buy a more up to date phone.
I’m still a little amused too about the whingers who continue to moan about not being allowed to rejoin Chase after dumping them off in the early months of opening. No one asked those customers to bin off the account and I’m afraid it’s just tough luck if you can’t get back in, but it’s not Chase’s problem. They’re a business and they don’t owe former customers any favours by inviting them back in. The bank I suspect isn’t interested in those people who dumped them because they weren’t moving fast enough in the initial stages. I suspect equally they’re not bothered either by those citing that their circumstances have since changed since binning them off.
It looks on the face of it that Chase will go on to much better things. I’m very much a happy customer so far.
A good appraisal. Those who’ve been around since the early days of neo banking will have long since learned that binning rather than parking an account has consequences.
Chase don’t need to panic and clearly have a strategy and deserve the credit.
That it is, and it’s not afraid to look different.
Starling, for me, have become what I suspect they’ve long intended - a repository for salary/ income and unexciting, but reliable, regular payment processing. No bells no whistles.
Chase’s pace is breathtaking. It’s worth noting the public roadmap is short term. Everything that’s been on it in the past has shipped within 6 months. So it’s all coming together quicker than you might expect.
They don’t care about the fanfare either. Which is a nice change from the way Monzo do things.
Chase remain the most exciting fintech for me at this moment. Despite Monzo’s recent momentum.
I love Chase but my only niggle is only being able to access on one device at a time without faff of setting up on another quickly if main phone lost or broke. Hesitant to put all eggs in one basket for this reason mainly as no back up online access either.
I’m no expert but I think the “one device at a time” thing is pretty standard, at least in banking apps. Could be wrong, but none of mine can be active on two devices simultaneously. R-
Not yet, but that may be moot anyway. Everyone who does offer one (except Monzo’s emergency portal) requires the mobile app (or some physical pin sentry machine) to login usually.
N26 were the only exception to my knowledge. Hopefully when Chase do launch web banking, it’s similar to what N26 offered.
I have starling and a number of legacy banks on more than one and Monzo is quick to set up via an email log on link. I just get the impression Chase is more intense having to resubmit ID etc. not something you want to do if need access in hurry.
Is web portal access even necessary? I’ve had a Starling account since 2018 and I’ve only accessed their banking web portal around four times. It seems hardly worth bothering with imo.
I would hope that Chase will at least upgrade their encryption in the near future.
I would also definitely like to see a joint account offering as my Wife and I would switch our monthly household expenditure from Nationwide to Chase too, though we wouldn’t close our Nationwide account because the insurance package suits us perfectly.
Good point well presented. Though to be fair, in the real world, how often does one suffer a phone failure?
Anyway, I’m now the proud owner of an iPhone 14 Pro and so I’d hope just as my former XR was, proves to be nothing less than uber reliable.
Oh, and like so many people these days, any form of landline was dumped long ago. Not had a landline at home for years and now I’m on FTTP so I didn’t want one anyway.
