https://reddit.com/r/chaseuk/comments/12m7xs6/scam_call_pretending_to_be_from_chase/
Scam call pretending to be from Chase
Got a call from a private number. Person identified as calling from JPMorgan Chase. Asked if he was speaking to me by stating my name and my last 4 digits of the Chase card. He then asked if I recognise / made a transaction of GBP xx, stating they flagged it because the location of the transaction is different to my address location. I said no, don’t recognise or made that transaction.
I then received a notification of this transaction on the Chase app which I rejected and this froze my account in app. The person on the phone emphasised to reject this ( I suspect to give me confidence he is legit).
Red flag 1
He said if any further fraudulent transactions happen, I will be fully refunded. So he asked a) what accounts I have with Chase and b) for the balance on those accounts, which I gave. Balance in both accounts in total is less than 500. I should have been suspicious of this question as they would have the balance of my accounts if they were genuinely from Chase. This was the only information I provided. I guess they wanted to know how much I have and whether its worth to spend time to try and scam me.
Red flag 2
He then said I might have clicked on some dogdy link and the virus might have infected my phone and therefore compromise my phone. He asked if I have any other banking apps on my phone and that could be compromised too. He actually quoted the FCA to say they have obligations to report / share the info. I was immediately suspicious of this because if I was a scammer, I want to know what other banks you have. I work in finance and I’m not aware this is a banking regulation / obligation for banks to report such kind of detailed info to the FCA. I said I’m not comfortable sharing this info and suddenly the line was cut off.
I immediately logged into the Chase app and called Chase directly from the app to explain the above. They checked and sure enough, no record of Chase calling me.
Lessons learned
Chase advised me to check if the call from Chase is genuine, a notification of such a call will appear on the Chase app to verify this is a genuine call from Chase. They won’t ask you to transfer your money to any account (that is the biggest red flag)
Sharing this so people are aware of such sophisticated scams targeting Chase users and be vigilant.
What prevented such a transaction from happening was the in app authorisation for online transactions. The scammer obviously have all the necessary correct info required to make the transaction (16 digit card number, my name, CVV, card expiry and my address), otherwise, I wouldn’t even receive an in app authorisation.
It looks like all online transactions require such in app authorisation even those below 5 quid. So that’s a great feature to have although can be a little annoying sometimes but rather have that and be safe and secure. Gives me boosted confidence in the security and control features of Chase.