Chase UK Discussion

What on earth does this mean? (I asked them via chat in the app)

  • Any timescale on when Direct Debits will be available?
  • This feature is already live, but you can’t set up Direct Debits using your Chase account.

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Edit: another reponse:

  • We’re working hard to bring them to you soon, though. Please check our social channels or turn your notifications on for updates.

So what the hell does “this feature is already live” mean???

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So, the next question… who will be the first to receive their actual physical card? I shall be keeping an eye and ear out for the postman… :grinning:

Will the 1 percent Cashback work for things like paying an Amex bill by card or topping up Revolut ?

Well I have no idea why this happened… perfect credit history, no recent searches and no explanation!

No, debt repayments and money transfers are on the list of excluded items.

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These are listed as exclusions to their cashback. You would need to try it and see if it it actually works…

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Thanks folks !

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Anyone seen the record of application on credit karma or the like yet

To confirm it’s soft

It’s built and in testing, so live for their testers, just not the public? Maybe?

Whatever they meant, it’s weird phrasing!

I’ve checked all 3 credit reference agencies and nothing (hard or soft) yet.

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Who’s getting there salary paid in to their new Chase account?

It’s a good job Chase’s CS aren’t being hit with all these questions :flushed:. T’would indeed be a test….

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They don’t even do direct debits yet AFAIK

Don’t see the point if I cant pay my personal direct debits from it

Going to use it to make some Freetrade withdrawals, though

I’m probably going to use it as my daily spending card for the 1% cashback. I’ll see what the offering is like (DDs etc) in a few months before considering a full switch.

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Oh, I know, but for some reason my friends and family glaze over when I talk to them about it :slight_smile:

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I checked TotallyMoney (which uses TransUnion) and it is there as an Anti-Money Laundering search with my full name, address and date of birth and title “unknown”.

I just contacted them via the app, after running into my first oddity!

I could not add my new card details to Apple Pay on my MacBook Pro. So I asked them what was going on and if they could manually verify it. They said that, at the current time, the only way to add the card to Apple Wallet is to use the button in the Chase app (that you see during onboarding).

So you cannot add it to other Apple Devices, like iPads, MacBooks or Apple Watches.

They then said, incorrectly, that you could add it to an Apple Watch via the Chase app. I’ve pointed out that you can’t, but not received a reply yet. I think they are being slow because they are checking with a manager.

We’ll see what they say.

Normally when you press the add to Apple Pay in an app it comes up with an option to either add it to the phone or watch

Eg I get this after pressing the button in the Tymit app

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:stuck_out_tongue_winking_eye:

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So you have to do that and can’t add it in the Watch app, OK they may be right.

They just offered to talk me through it but I declined as I don’t actually have an Apple Watch (yet, like the look of a Series 7) - I was just asking how they expect people to verify their cards.

They blamed Apple for not allowing them to verify other ways “yet” and said to keep an eye on their social media, so it’s probably just a teething problem.