Chase UK Discussion

And cheque imaging!

Yeah same for me, doesn’t seem to go anywhere. I phoned the support team and they said there isn’t current a waiting list :man_shrugging:

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Nice detective work! Good find!

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And a good start, Chase UK :thinking:

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I just spoke to them and they said they are launching new customer applications on September 21st

App is launching in the AppStore next week

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Nice work, @JonasP

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I think I will wait until the rush of applications has passed and see what the reviews on here are like before considering another current account.

Got too many already tbh

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It must be taking longer for Apple to approve the app. That’s probably why it landed on the Playstore first

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I’ve been spring-cleaning of late. Clearing out the unwanted stuff.

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Tried the same and ended up just swapping one for another (CASS) after bribes of £125 and £100 respectively.

Getting rid of some of my Virgin Money accounts (£20pa) in favour of five or six years worth up front :smiley:

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I thought that and then thought maybe I shouldn’t mention it as, personally, although I think they are fairly likely to launch with that feature, it wouldn’t be that surprising if they didn’t!

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Could they be using TestFlight with iOS so that’s why it’s not visible?

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They will be yes. You can’t beta test via the App Store. They’ll likely have the app scheduled to go live on the store whenever sign ups open, or the launch is formally announced. Otherwise folks will wind up downloading an app that doesn’t work, which they’ll want to avoid.

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The launch has been announced internally as 21st September when I spoke to them yesterday and they said the app will be on the AppStore next week when I asked why it’s only on the playstore :slight_smile:

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Next week lines up with the 21st too! Very excited for this one!

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I want to have the earliest customer number possible aswell :joy:. I don’t know if they will have a counter like monzo do

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Are we anticipating a hard search upon opening?

Probably

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I think generally US customer service is waaaaayyyyy better than ours. That’s what I’m hoping for here.

To my mind as UK banks have become online and app-based the customer care baby has gone out with the bathwater sadly.

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This may it may not be true, but the perception is at least there.

It’s one reason why I thought the Sifted article boasting about a Scottish call centre was a little bit odd - why not use their American customer service instead, and have it based over there?

Clearly staff would need training a bit on banking in the U.K., but that doesn’t seem insurmountable and customers might actually prefer it. It could also cover unsociable local hours here.

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