@Gaoler trying to inform Monese that their AMEX integration isn’t working via Twitter & chat. It’s akin to talking to a 5 year old child, both in terms of knowledge and grammatical skills. Apparently “credit and Amex cards aren’t allowed”, well I’ve opted in an RBS credit card and Amex are on your list with Tink…
Do they think I’m talking about adding funds to the account? The chat agent hasn’t replied in 20 hours and the Twitter chat took about that long to say absolutely nada. Despite the UI this certainly encourages one to take every referral & shut up shop.
You’ll get nowhere with their agents on this. Open banking is completely unknown to the CS training book, it seems. Partly it’s an outsourcing problem, so monese staff won’t be clued up on whatever tink is offering anyway.
Sounds like CS is responding as though you’re asking about topups, which is probably a common query.
Edit: it’s just not their integration - they’re paying tink.
Tink, Truelayer et al work by providing a standardised product with minimal feedback. And they’re often contracting with companies that have no or little financial clout to negotiate minimum service levels. So Monese going to tink will be a similar experience to you going to a bank. The “liaising” is just a chat window.
Yup - we work with Bud at work albeit developing our own product with the API’s. Their engine isn’t sophisticated enough for what we need, but development comes at a snails pace which may, in part, be caused by bigger fish not wanting the same changes.
However, in this case I would expect Monese to be able to report to Tink that the Amex integration/endpoint isn’t stable. That is of course, if the agents are able to liaise with the right people internally.
Thank you for reaching out to Monese and apologies for the delayed response.
After looking into this, I’ll need to contact a colleague who is specialised in this area. Sometimes, it can take them 24 hours to get back to me, but I’ll share the details with you as soon as I can.
If you have any other questions in the meantime, do let me know and I’ll be happy to help.
If further assistance is required we will be happy to assist you through our support center https://support.monese.com/
It’s my fault - but I set up an direct debit with Monese to test it out - I forgot about it.
I wasn’t notified of it coming or even that it failed - I just happened to notice when I logged in to check on a referral. Not impressed with myself or Monese
If I remember rightly, I used to get a notification when the direct debit was due.
Although since cancelling my Tymit credit card, my Monese account currently sits dormant, so can’t elaborate further.
I’ve read there are two types of Sepa payment. The original credit & instant credit. Perhaps Monese use a he former. What sort of time of day does it tend to drop & do you think the 1 or 2 days was dependant on what time of day you sent the money? Thanks.
If I sent it in the morning - it appears the following morning - up to midday. There seems to be a cut off around 3pm where if you send after that, it can take until the next following morning (i.e. 36 hours).
