They essentially asked my knowledge of the ‘business’ where the money was coming from. I gave the address and notice this was my first payment form them and why.
I think they were making sure I had not invoice scammed someone.
Thankfully it’s a small refund and transfer I’m awaiting - although the chat agent said refunds weren’t affected - before saying it will “push through”
I don’t think this message is a true reflection of the issues they’re facing. Originally it said all issues were resolved, then card top up came back. Think it’s been royally botched by Black Friday and the market instability today coinciding.
For a standard plan, the functionality on offer is without doubt the best. There are things I can do on there, for free, that you simply can’t elsewhere. If you compare to Monzo for instance, any feature development has been paywalled over the last year. Revolut are less reliant on paid for subs - and the ones they do offer are generally less focussed on the apps features.
That said, more fees have creeped in transaction wise & they do suffer from a bit of a customer service issue. I wouldn’t say it’s a great deal worse than the other large fintech’s though. I’ve only really had fundamental issues with Direct Debit’s with Revolut - but everything else on offer outweighs that for me.